Date a soulmate from United States. After submission of your issue has been sent through the appropriate channels, a support person will contact you. At that time, a method of follow-up will be established between you and the support group in which direct calls may be necessary for proper resolution. As we strive for better performance levels, please remember that this is a new area within PRS and some “bugs” will inherently be noticed. Our initial goal is to respond to each issue within 2 hours of receipt. This doesn’t mean that we’ll resolve the issue within the two hour period, just that we’ve received and acknowledged your problem. Of course, our goal is to resolve each issue as soon as possible, but each will present a challenge and resolution will depend on complexity.